Products, Hearth & Trust

Your Hearth

One place for everything you use every day — your car, your phone, your barber, the company that keeps the lights on — each one tap from where you’re going.

9 min read

What a Hearth Is

Your Hearth is a page at viewert.com/your-username/hearth with a fire in the middle and five areas of daily life around it: Home, Move, Tech, Style and Care. A new Hearth is just five “+”, one in each area (you can try one with example products, no account needed, at viewert.com/hearth). You light a place by putting something you use in it — a product from Viewert, or anything of your own — and from then on it is one tap away from its page or website.

Lighting a Place

Select an empty place on the ring (or a card, on a phone) and choose how to fill it:

Find on Viewert

Search by name, by its address (the @name under it), or by tagline. Products with the verified badge come first. Two products can share a name; the @address is what tells them apart, so check it before you pick. A product can be in your Hearth once.

Add my own

For something that isn’t on Viewert yet — your landscaper, a local shop. Give it a name, a website if you like (so it’s one tap away), and a short note of up to 60 characters.

From a product page

On any product’s page, “Add to my Hearth” asks which area it belongs to and puts it in that area’s first free place.

A Ring That Grows With You

Every area shows what is in it and one “+” to add the next. Light a place and a new “+” appears after it; take something out and the ones after it close up. The circles resize to fit: a young Hearth is a few generous ones, and as it fills they ease smaller so the whole ring still looks right. An area holds up to 10 places and a Hearth up to 40 in all — when an area is full its “+” goes, and when the whole Hearth is full there is no “+” until you make room. Move something onto a “+” to send it to the end of that area, or onto another place to swap the two.

A Fire That Grows, in Light or Dark

A new Hearth starts as a tiny flame in a dim room. Every place you light makes the fire bigger and the room brighter, and the fire reaches its full size once each of the five areas has at least one place lit. After that, more places keep the embers busy but the fire does not grow. The room follows your theme: a fire-lit night room in dark mode and a daylit one in light mode — overcast and quiet when the Hearth is cold, warm and sunny when it is full. Anyone who asks their device for less motion sees the same fire without the flicker.

Frames That Show the Score

Each product wears a round frame in the colour of its Viewert Score, so you can see at a glance what you use that is rated well. The tiers are the same everywhere on Viewert:

Poor

A plain grey frame.

Common

A pale, silvery frame.

Uncommon

Green, with a soft glow.

Rare

Blue, glowing.

Epic

Purple, glowing brighter.

Legendary

Gold and orange, and it turns slowly as if catching the light.

Not Rated Yet, and Your Own Entries

A product gets a tier once enough people have scored it that the score cannot point at one person; until then its frame is quiet and thin. Something you added yourself has no score to show, so it wears a frame in its area’s colour.

Finding Your Way Around

Press / (or choose the search box) and type to find something in your Hearth: what matches lights up, the rest steps back, and Enter opens the first. The row of area chips under it shows how full each area is; choose one to hold that area in focus, and choose it again to let go. The fire burns brighter the more of your Hearth is lit, and a place you have just lit gives a small flare.

On Your Phone

On a phone the whole Hearth is one small ring at the top, and the five areas are pages you swipe between: tap an arc of the ring, or a chip under it, to jump to an area. The bar at the bottom keeps what you do most within reach of your thumb — Find (every place as a list, narrowed as you type), Light a place (in the area you are looking at, or the next one with room) and More (who can see it, Customize, and whether to see one area at a time or all five stacked). Open a place and swipe sideways to look through the others; drag down to close it. The Viewert apps for Android and iPhone have the same Hearth in a tab of their own.

Help From the Things You Use

Open a product in your Hearth and, if its owner has added them, you will find the things a customer looks for: help and support, setup and instructions, warranty and returns, how to contact them, your account, a status page, a phone number and when someone is there. Each one shows the website it goes to, so you can see where a link leads before you follow it. Where the product hasn’t been verified, a line says so: check the address before you enter any details. The same help is on the product’s own page.

If You Make a Product

Open your product, choose Edit and find Help for your customers. Fill in only what applies; whatever you leave empty isn’t shown. Everything you add appears on the product’s page and in the Hearth of everyone who uses it.

Links

Help & support, Setup & instructions, Warranty & returns, Contact us, My account, Order or book again, Service status and Community. Each must start with https:// (we add it if you leave it off); a link with a username or password in it is refused.

Your own links

Up to 3 more, each with a name of up to 30 characters.

Phone, email and hours

A phone number of 7 to 15 digits, a support email, and up to 80 characters saying when someone can be reached.

Changing Things

Select a lit place to open it. From there you can follow it to its page or website, edit your note, replace it, move it or remove it. To move something, drag it: press and drag with a mouse, or touch and hold on a phone, then drag it onto another place and let go. The places in the way slide aside as you go, so you see where everything will land — drop it on a lit place and the two swap, or on an area’s “+” and it goes to the end of that area. (You can also choose Move and then an empty place, or another lit place to swap the two. Escape cancels either way.) Removing is immediate, with an Undo that stays for a few seconds.

Make the Areas Yours

Choose Customize to rename any of the five areas (up to 16 characters), give it a line saying what it’s for (up to 40), pick one of twelve colors and one of twenty-four pictures. Renaming “Style” to “Pets” moves nothing: what was in it stays in it. You can put any area, or all five, back to how they were. If you share your Hearth, visitors see your names and colors.

Who Can See It

A Hearth is private until you decide otherwise. Choose Share and anyone with the link can look at it and follow the links — your notes included. Choose Only you and it is private again at once; to anyone else it looks exactly like a page that doesn’t exist. A shared Hearth also puts a small flame beside your name on your profile that goes straight to it; unshared, there is no flame and nothing to hint at one. It gets a preview card for when you post the link: your name, how many places are lit and which areas are fullest. It never names what is in them or shows your notes.

What Businesses See

Unless you choose to share something, a business can see only how many Hearths its product is in — and only once that number reaches three, so it can never point at one person. It never learns whose Hearths they are, what else is in them, or your username. Hearths are closed to connected AI apps: only you, signed in, can change yours.

Sharing With the Things You Use

Sometimes you want a business to know something — where to send the jacket, which size you wear, how to reach you about a recall. Open a product in your Hearth, or its page, and choose what it may know. A product only asks for what it needs — its team chooses which of the things below it asks for — so you see only those with that product. Nothing is shared until you turn it on, and each thing is shared with one product at a time:

Email

Your account email, or another one you have confirmed: Viewert emails that address a six-digit code and you type it back, so nobody can share an address that isn’t theirs. Only a confirmed email can be shared. You also say what it may be used for: only to help you with that product (support, orders, updates), or news and offers as well.

T-shirt size

One of XS, S, M, L, XL, 2XL, 3XL or 4XL, so the right size can be sent to you.

Delivery address

A name, an address and a country. Only brands Viewert has verified can be given an address.

My Data

Choose My Data at the bottom of your profile menu (viewert.com/your-username/data) to see what each detail is for, who can see it and for how long, and which products have it. You can change your email, size and address there, and download a copy of everything you share. The page is only ever yours: nobody else can open it, and it is never in search or part of your Hearth. Changing your details, stopping everything and erasing what you filled in work on every plan.

Everything in One Place

Choose What I share in the menu to see every product in your Hearth and what each one may know, share a thing with all of them at once, and look after what you have filled in. That screen is included with Basic and Pro, and so are the switches for every product on My Data. On any plan you can share with one product at a time, from its place in your Hearth or from its own page, and you can always stop sharing with everyone or erase what you have filled in: you never need a plan to take your own information back.

You Stay in Control of What You Share

What you share is the same as what you filled in, so if you change your size or your address, the products you shared it with see the new one. Turn a switch off, or remove the product from your Hearth, and it is gone from them at once. Clearing a size or an address ends every share of it, and Erase forgets what you filled in altogether. If a product changes hands — a sale or a transfer — the new team starts with nothing and you choose again. A product that nobody on Viewert has claimed can’t be given anything. A product never learns your username, your other products or anything else in your Hearth, and it can’t tell that two of its people are the same person it was told about by another product.

Your Audience (If You Make a Product)

On your product’s page, owners and admins find Audience (and All your products at viewert.com/products/audience). It is included with Basic and Pro; for a product owned by an organization, the organization needs Pro or Enterprise. It shows how many Hearths the product is in and how that is growing week by week, how they split across Home, Move, Tech, Style and Care, and — for the people who chose to share — what each one shared and when. Anything under three is hidden, so a number never points at one person. Members of the team who aren’t owners or admins see the numbers only.

Choose what you ask for

On the Audience page, under “What you ask people to share”, owners and admins choose which of email, T-shirt size and delivery address your product asks for. People with it in their Hearth see only those, and can share only those with you; ask for nothing and they see there is nothing to share. Until you choose, a product asks for everything it can. If you stop asking for something, what people already shared of it is removed from your list at once. Only a verified brand can ask for an address.

Anonymous by default

Everyone who hasn’t chosen to share is only a count. You are never told a name or a username, and each person is shown by a code that is the same for your product every time and different for every other product.

Use it for what they agreed to

An email marked “Support only” is for helping that person with your product, not for marketing. A size is for sending the right fit and an address for delivery. When someone takes something back, it disappears from the page.

Spreadsheets

Download everything people shared, or just the emails of people who agreed to news and offers (and nothing else about them). Each look at the people and each download is recorded.

The Most Hearthed Leaderboard

The Products page opens with a Most hearthed list: the ten products that are in the most Hearths on Viewert. A product is only listed once it is in at least ten Hearths, and the list says how many, never whose — private Hearths count too, and accounts that have been deleted do not. The same count is what the product page shows as “In N Hearths”, what your product’s Audience dashboard starts from, and what puts the most linked products first when you light a new place.

A QR Code for Your Product

If you make a product and it is verified, owners and admins find QR code on its page. It is a Viewert-coloured code with the Viewert mark in the middle that you can download (SVG for print shops, or PNG), print or copy as a link. Anyone who scans it from the packaging lands on your product’s page and can add it to their Hearth in a tap. It points at the page itself, so a printed code never goes out of date, and it tells you nothing about who scanned it.

Using It With a Keyboard or a Screen Reader

The places are a single stop when you press Tab, so you can get past them in one press. Inside, the arrow keys move along the ring; Home and End jump to the first and last; Page Up and Page Down jump a whole area; Enter opens a place and Escape closes it, returning you to where you were. Moving, adding and removing are announced, and Ring or Cards is remembered in the address (?view=cards), so a reload or a shared link keeps what you chose.

Arrow keys

Along the ring clockwise (or across and down the cards).

Page Up / Page Down

The previous or next area.

Enter / Escape

Open a place / close it and go back.

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